Publications: Client Assessment

Listening to Clients: How to Better Serve Your Customers. Cohen, Monique. Highlight published on Microfinance Gateway, www.microfinancegateway.org. March 2006.

Attracting the Unbanked: Preliminary Guidelines for Maximizing Existing Infrastructure Through Serving Untapped Markets. Matul, Michal, Dorota Szubert, Monique Cohen, and Elizabeth McGuinness. Microfinance Opportunities and The Microfinance Centre. January 2006.

Listening to Clients Series. A video-CD series. MicroSave and Microfinance Opportunities.

Market Research for Microfinance: Detecting the Needs Beyond the Numbers. Cohen, Monique. Caribbean Roundtable. Microfin. 2003.

Taking Stock: The Emerging Market-Led Microfinance Agenda. Cohen, Monique. Small Enterprise Journal 14.3. 2003.

How do Microfinance Organisations Become More Client-Led? Cohen, Monique and Katie Wright. IDS Bulletin Vol. 34 No. 4. 2003.

Managing Client Information: Feedback Loop Lessons from Latin America. Cohen, Monique and Katie Wright. Imp-Act Action Research Programme Working Paper. 2003.

Making Microfinance More Client-Led. Cohen, Monique. Journal of International Development. 2001.

The Emerging Market-Led Microfinance Agenda. Cohen, Monique. MicroSave Briefing Note #25, MicroSave, Nairobi, Kenya. 2001.