Microfinance Opportunities



	*Purchase the Listening to Clients* VCD**

Publications: Client Assessment

Financial Diaries as a Tool for Consumer Research. Ferguson, Michael. 2010.
Kenya Notes from the Field:The Emerging Effects of M-PESA's Rural Outreach at the Household Level. Ferguson, Michael. 2010.

A Reinterpretation of Mandatory Savings-with Conditions.Ferguson, Michael. 2010.

Rethinking Client "Graduation". Ferguson, Michael. 2010.
An Appetite for Credit: A Study of Product Innovation by Pro Mujer Peru. Ferguson, Michael. 2009. Assessing the Impact of Innovation Grants in Financial Services.

Malawi's Financial Landscape: Where Does Opportunity International Bank of Malawi Fit? McGuinness, Elizabeth. 2008. Assessing the Impact of Innovation Grants in Financial Services.

Financial Landscape Baseline: Service Innovations of Pro Mujer Peru. Ferguson, Michael. 2008. Assessing the Impact of Innovation Grants in Financial Services.

Microinsurance - Exploring Ways to Assess its Impact. Young, Pamela. 2006. Microfinance Opportunities.

Listening to Clients: How to Better Serve Your Customers. Cohen, Monique. Highlight published on Microfinance Gateway, www.microfinancegateway.org. March 2006.

Attracting the Unbanked: Preliminary Guidelines for Maximizing Existing Infrastructure Through Serving Untapped Markets. Matul, Michal, Dorota Szubert, Monique Cohen, and Elizabeth McGuinness. Microfinance Opportunities and The Microfinance Centre. January 2006.

Weaving Micro and Small Enterprises Into Value Chains: The Case of Guatemalan Textile Handicrafts. Dunn, Elizabeth with Microfinance Opportunities and Lillian Villeda. 2005.

Market Research for Microfinance: Detecting the Needs Beyond the Numbers. Cohen, Monique. Caribbean Roundtable. Microfin. 2003.

Taking Stock: The Emerging Market-Led Microfinance Agenda. Cohen, Monique. Small Enterprise Journal 14.3. 2003.

How do Microfinance Organisations Become More Client-Led? Cohen, Monique and Katie Wright. IDS Bulletin Vol. 34 No. 4. 2003.

Managing Client Information: Feedback Loop Lessons from Latin America. Cohen, Monique and Katie Wright. Imp-Act Action Research Programme Working Paper. 2003.

Making Microfinance More Client-Led. Cohen, Monique. Journal of International Development. 2001.

The Emerging Market-Led Microfinance Agenda. Cohen, Monique. MicroSave Briefing Note #25, MicroSave, Nairobi, Kenya. 2001.