Why?HOW CAN WE HELP YOU?
Not sure why an issue is important? Want to understand what MFO has done to enable financial capability along the road to financial inclusion? Why – gives you access to MFO’s select publications that focus on a particular concern, priority, policy or FI2020 recommendation.Not finding what you are looking for? Click here.
Improving Customer Service
Customer service is a key component of any business strategy because it facilitates trust between the consumer and vendor. Without it, customers are not likely to participate in the service or purchase the product. Financial education can be an effective way for financial service providers to improve their customer service.
Financial Service Uptake and Use
Another motivation for implementing financial education programs and consumer research is to increase the uptake and use of financial services.
Financial Capability Development
Financial capability development is the process of developing attitude, knowledge, skills, and self-efficacy of an individual which he or she needs to make and exercise money management decisions that best fit the circumstances of one’s life, within an enabling environment that includes, but is not limited to, access to appropriate financial services.
Consumer advocacy refers to the activity of advocating on behalf of consumers. Advocacy can take many forms, from political lobbying, to grassroots mobilization, to “showing by doing.” MFO does not participate in overtly political advocacy but, through its programs it demonstrates the willingness and ability of consumers to develop their financial capability.
MFO focuses its research and financial education work on girls and women specifically because, globally, their financial capability is far lower than that of boys and men respectively.
- Comic Book Series for Ishaka Girls - English Translation
- Comic Book Series for Ishaka Girls
- Girls and Their Money Strategies for Adolescent Girls in Low-Income Countries
- Savings and Financial Education for Girls in Mongolia Impact Assessment Baseline Study
- Savings and Financial Education for Girls in Mongolia Impact Assessment Study