Forgot Password?

Why?

HOW CAN WE HELP YOU?
why_page_image

Not sure why an issue is important? Want to understand what MFO has done to enable financial capability along the road to financial inclusion? Why – gives you access to MFO’s select publications that focus on a particular concern, priority, policy or FI2020 recommendation.

Not finding what you are looking for? Click here.
Improving Customer Service

Improving Customer Service

Customer service is a key component of any business strategy because it facilitates trust between the consumer and vendor. Without it, customers are not likely to participate in the service or purchase the product. Financial education can be an effective way for financial service providers to improve their customer service.

Financial Service Uptake and Use

Financial Service Uptake and Use

Another motivation for implementing financial education programs and consumer research is to increase the uptake and use of financial services.

Financial Capability Development

Financial Capability Development

Financial capability development is the process of developing attitude, knowledge, skills, and self-efficacy of an individual which he or she needs to make and exercise money management decisions that best fit the circumstances of one’s life, within an enabling environment that includes, but is not limited to, access to appropriate financial services.

Consumer Advocacy

Consumer Advocacy

Consumer advocacy refers to the activity of advocating on behalf of consumers. Advocacy can take many forms, from political lobbying, to grassroots mobilization, to “showing by doing.” MFO does not participate in overtly political advocacy but, through its programs it demonstrates the willingness and ability of consumers to develop their financial capability.

Page 1 of 212

We have a
worldwide footprint

Click here for more detail

See MFO at work in the field

Click here for more detail..