What?HOW CAN WE HELP YOU?
What financial inclusion obstacle are we supporting low-income people to navigate? What financial capability are we attempting to enable or develop? What – gives you access to MFO’s select publications organized around the content of a financial education curriculum or training manual. You can also gain access to the full set of Global Financial Education Program materials here.Not finding what you are looking for? Click here.
Branchless banking is the practice of providing banking services outside of traditional bank branches. This can include the use of smart cards combined with a point-of-sale or point-of-transaction device, mobile money agents, banking correspondents, and many other innovations that bring banking services closer to the consumer at a low cost.
To learn more about MFO’s work on Consumer Education for Branchless Banking (CEBB) click here
- From Insight to Action: Building Client Trust and Confidence in Branchless Banking
- Cash In, Cash Out Kenya: The Role of M-Pesa in the Lives of Low-Income People
- Dry Spells and Shocks: M-Pesa as a Financial Management Tool
- Mile Wide, Inch Deep The Uses of E-Money Among Low-Income Kenyans
- Mobile Banking in the Philippines
- Uncovering Barriers to Branchless Banking
It is critical to understand consumer behaviour to tailor financial products and services to meet the money management needs of consumers, as well as tailoring financial education. MFO has a wide variety of methodologies for identifying the behaviour of low-income consumers including Financial Diaries and the Financial Capabilities Index.
- Making Microfinance More Client Led
- Managing Client Information: Feedback Loop Lessons from Latin America
- Microfinance and Gender: Some Findings from the Financial Diaries in Malawi
- Taking Stock: The Emerging Market-Led Microfinance Agenda
- Useful Lump Sums: Microenterprise Revenue Management and Its Potential for Banks
There are many concerns in today’s large and globalized financial system that some individuals and businesses do not share the interest of the consumer at heart. Consumer protection is the responsibility of regulators, financial service providers, community leaders, individuals themselves, and providers of financial education. FE is a key component of consumer protection.
Financial Capabilities Index
MFO created this index to help determine the financial capabilities of a given population, based on their own understanding of what it means to be financially capable – to manage money well.
Financial counselling is typically provided in one-on-one settings in which a counsellor provides information and advice specific to an individual’s financial situation.